The Citizen's Charter is an ideal instrument of organisational transparency and accountability, but it has its own limitations. Identify the limitations and suggest measures for greater effectiveness of the Citizen's Charters.
Question source: insightsonindia.com
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- Second Administrative Reforms Commission
Use the 2nd ARC's charter recommendations: one-size-fits-all avoidance, redress mechanisms and periodic review.
- Tamil Nadu withdraws order that kept its law and order department out of RTI
Useful to contrast a voluntary instrument like the Citizen's Charter with a statutory right like RTI, whose exemptions must be narrowly used.